Support
Last updated: 27 July 2026
Questions, problems, or feedback about OFFMODE — write to us and a person will read it.
We aim to reply within two business days. For privacy requests and account deletion, use privacy@offmode.app.
Common questions
I forgot my password
Choose “Forgot password” on the sign-in screen and we will email a reset link to the address on your account. If it does not arrive, check your spam folder, then write to us.
How do I delete my account?
In the app:
Profile → Account → Delete Account
You will be asked to type a confirmation word. Deletion is immediate and permanent: it removes your login, your progress history, and your statistics, and it cannot be undone.
If you cannot get into the app, email privacy@offmode.app from the address on your account and we will delete it for you.
My daily reminder is not appearing
Reminders are scheduled by the app on your own device, so they depend on your device’s notification permission. Check that notifications are enabled for OFFMODE in your device Settings, then confirm the reminder time in the app.
What data do you hold about me?
Your email address, a display name, and your session history — nothing else. There is no analytics or tracking of any kind in the app. The Privacy Policy sets it out in full, along with how to request a copy of your data.
A note on wellbeing
OFFMODE provides guided meditation and relaxation audio for general wellbeing. It is not a medical device and does not provide medical advice, diagnosis, or treatment. It is not a substitute for professional care. If you are experiencing a mental health crisis, contact your doctor or emergency services.